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FAQs

  • Delivery and Installation

    Our delivery fees are calculated by our website based on the size of your order and your specific address. If you would like to find out how much i...
  • Do you have FSC Certificates for your furniture?

    In general no, we do not have FSC certificates for our furniture. Our workshop sources reclaimed teak from very small suppliers (ie: original home ...
  • Can you store my items for me?

    We are generally happy to store items for customers based on their needs. We understand that renovations get delayed or property purchases get move...
  • Why don't you have free delivery?

    At Rockwood we try to keep our prices as low as possible and as such we make sure that the customer is only paying for the things that they order. ...
  • Do you have designer/trade pricing?

    Yes we do offer trade pricing for Interior Designers/Contractors. The discounts offered will be based on the items ordered as opposed to a blanket ...
  • What is the lead time for my order?

    We will always endeavour to deliver as soon as possible. While we do hold stock of most of our items, sometimes we will have to order products base...
  • What is your returns policy?

    Standard Products:´╗┐If you are unhappy with your purchase for any reason you may return it within 7 days to the original place of purchase for a f...
  • Do you do custom made furniture?

    Yes we can do custom furniture. Usual lead time is between 6-10 weeks as our workshop is in Indonesia
  • What is your warranty and what does it cover?

    For dining tables Rockwood will cover the repairs of any natural flaws that may occur within 10 years of the date of purchase for indoor use only and all other products for the first 12 months.
  • What happens if my table cracks?

    Rockwood will cover the repair any natural flaws for 10 years from the date of purchase.
  • How do I take care of teak?

    Teak is extremely durable and doesn't need anything specific to help preserve it. But for personal preferences and aesthetics it may be necessary to clean (generally with soapy water), sand and reapply the preferred finishing.
  • Has your Reclaimed Teak been treated for pests?

    We fumigate all of our containers to Australian Customs standards but we do not add any extra harmful chemicals to our Teak as it is generally unnecessary and can be dangerous, especially with children, animals and on any high touch surfaces (like furniture).