FAQs

Flexible Payment Options
Flexible Payment Options
At Rockwood Furniture, we believe investing in quality furniture should be simple, convenient, and stress-free. That’s why we offer a range of flexible payment options—whether you prefer to shop online... Read more...
Why does stain cost more than other finishing options?
Why does stain cost more than other finishing options?
In order to do a stain finishing we first have to find the colour that the customer would like and this quite often means trying to specifically colour match an... Read more...
Delivery and Installation
Delivery and Installation
Our delivery fees are calculated by our website based on the size of your order and your specific address. If you would like to find out how much it will... Read more...
Do you have FSC Certificates for your furniture?
Do you have FSC Certificates for your furniture?
In general no, we do not have FSC certificates for our furniture. Our workshop sources reclaimed teak from very small suppliers (ie: original home owners who have dismantled their home... Read more...
Can you store my items for me?
Can you store my items for me?
We are generally happy to store items for customers based on their needs. We understand that renovations get delayed or property purchases get moved around, so we try to help... Read more...
Why don't you have free delivery?
Why don't you have free delivery?
At Rockwood we try to keep our prices as low as possible and as such we make sure that the customer is only paying for the things that they order.... Read more...
Do you have designer/trade pricing?
Do you have designer/trade pricing?
Yes we do offer trade pricing for Interior Designers/Contractors. The discounts offered will be based on the items ordered as opposed to a blanket discount on all orders so each... Read more...
What is the lead time for my order?
What is the lead time for my order?
We will always endeavour to deliver as soon as possible. While we do hold stock of most of our items, sometimes we will have to order products based on a... Read more...
What is your returns policy?
What is your returns policy?
Standard Products:If you are unhappy with your purchase for any reason you may return it within 7 days to the original place of purchase for a store credit to the... Read more...
Do you do custom made furniture?
Do you do custom made furniture?
Yes we can do custom furniture. Usual lead time is between 6-10 weeks as our workshop is in Indonesia Read more...
What is your warranty and what does it cover?
What is your warranty and what does it cover?
The details of our warranty policy can be found here: https://www.rockwoodfurniture.com.my/pages/warranty-policy Our standard warranty is for 1yr from the date of purchase but we do offer extended warranties of 3,... Read more...
What happens if my table cracks?
What happens if my table cracks?
First and foremost, the vast majority of our furniture is made from Reclaimed Teak which is much less likely to crack, twist or warp compared to other teak products due... Read more...